Privacy Policy

PRIVACY POLICY
WhiteRock Senior Solutions LLC
Effective Date: [Insert Date]

  1. INTRODUCTION
    WhiteRock Senior Solutions LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit www.whiterockseniorsolutions.com (the “Site”) or interact with our insurance-related services, including Medicare-related products.

By using our Site or submitting your information, you agree to the terms of this Privacy Policy.

  1. SCOPE OF SERVICES & REGULATORY COMPLIANCE
    We provide information and assistance related to Medicare Advantage, Medicare Supplement (Medigap), Prescription Drug Plans (Part D), and other insurance products.

Depending on the services provided, we may handle information that is considered Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) or other applicable privacy laws. When PHI is involved, we take reasonable and appropriate safeguards to protect it in accordance with applicable regulations.

We also comply with applicable Centers for Medicare & Medicaid Services (CMS) marketing guidelines and applicable federal and state insurance regulations.

  1. INFORMATION WE COLLECT
    We may collect the following categories of information:

A. Personal Information

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Medicare eligibility information

  • Insurance plan preferences

  • Health-related information you voluntarily provide for enrollment or quoting purposes

B. Protected Health Information (PHI)
When applicable, we may collect PHI such as:

  • Medical conditions or eligibility details

  • Coverage and plan selection information

  • Other health-related data necessary to provide insurance assistance or enrollment support

C. Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

  1. HOW WE USE YOUR INFORMATION
    We use your information for the following purposes:

  • To provide Medicare and insurance plan information, quotes, and enrollment assistance

  • To respond to inquiries and customer service requests

  • To verify eligibility for insurance products

  • To communicate important updates about your requests or coverage options

  • To improve our website, services, and user experience

  • To comply with legal, regulatory, and CMS requirements

  • To send marketing communications where permitted (you may opt out at any time)

We only use PHI as necessary to provide requested services, in accordance with applicable law.

  1. HOW WE SHARE YOUR INFORMATION
    We do not sell your personal information.

We may share your information only as necessary with:

  • Licensed insurance carriers and plan providers to process quotes, applications, or enrollments

  • CMS-regulated entities or compliance partners when required

  • Service providers who assist in website operations, communications, or business functions

  • Regulatory authorities when required by law

We require third parties to protect your information and use it only for authorized purposes.

  1. TELEPHONE, TEXT, AND MARKETING CONSENT
    By providing your phone number, you consent to be contacted by us or our partners via phone call, SMS/text message, or email regarding insurance products and services, which may include automated technology where permitted by law.

You may opt out of marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

  1. COOKIES AND TRACKING TECHNOLOGIES
    We use cookies and similar technologies to improve site functionality, analyze traffic, and enhance user experience. You may disable cookies through your browser settings, but some features of the Site may not function properly.

  2. DATA SECURITY
    We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including PHI where applicable. However, no system of transmission or storage is completely secure, and we cannot guarantee absolute security.

  3. YOUR PRIVACY RIGHTS
    Depending on your state of residence, you may have rights regarding your personal information, including:

  • Access to your personal information

  • Correction or deletion of your information

  • Opt-out of marketing communications

  • Restrictions on certain data uses where applicable

Requests can be submitted using the contact information below.

  1. THIRD-PARTY WEBSITES
    Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

  2. DATA RETENTION
    We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

  3. CHILDREN’S PRIVACY
    Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

  4. CHANGES TO THIS PRIVACY POLICY
    We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

  5. CONTACT INFORMATION
    If you have any questions about this Privacy Policy or how your information is handled, please contact us:

WhiteRock Senior Solutions LLC
Website: www.whiterockseniorsolutions.com
Email: jared@whiterockseniorsolutions.com
Phone: (417)-414-0758

IMPORTANT NOTICE
This Privacy Policy is intended for general informational and compliance guidance purposes. It should be reviewed by a qualified attorney to ensure full compliance with HIPAA (if applicable), CMS Medicare marketing rules, TCPA regulations, and all relevant federal and state insurance privacy laws.